IT Support at Evans Industries

Job Responsibilities:

• Good understanding of ITIL in principle particularly in the Service Operation space, covering Service Desk , Incident Management, Problem Management and Knowledge Management.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Configure, develop and deliver ERP software and components in all functional areas
• Installation and implementation of service packs and hotfixes as needed during system setup and confirming that ERP installed is operational and functional before the system is given to the user
• Take responsibility for delivering development tasks within agreed budgets and timelines
• Create new and modify existing customizations and integrations as requested by the business
• Assist with functional specifications of customizations and integrations required for ERP implementations
• Support and drive process change and communication in line with ERP best practice
• Provide pre-go-live and post-go-live end-user support
• Serve as the lead ERP technical expert in-house that liaises with the development team
• Take responsibility for the customized unit programming and overall system functionality
• Work with all stakeholders inclusive of Project Managers, Business Analyst and Consultants to understand the business/application requirements of the assigned task when changes are required or need to be implemented
• Creation of technical documentation for all customizations and integrations.

Qualifications:

• Applicants must live in LAGOS or willing to relocate
• BSc/HND in Computer Science, Computer Engineering, Electrical Electronics, or any other related field.
• Professional Qualification – CCNA, MTA, SSCP, C#, C++, JAVA, etc.
• Minimum of 3 years experience in software development, ERP implementation, or IT Support services
• Solid knowledge of Computer system software and hardware
• Expert knowledge of ERP systems and implementation
• Software programming hands-on is an added advantage. 
• At least 5 years cognate experience in Beverages or Cosmetic and manufacturing 
• Good communication skills
• Good market knowledge