IT support Engineer at Skache Intergrated Services Limited

Job Summary

• We are seeking a dynamic and results-driven IT Support Engineer to join our team.
• The successful candidate will be responsible for hands-on technical activities, good Networking and server management knowledge, outstanding problem solving and communication skills maintaining relationships with clients.
•  This role requires excellent communication skills, a strong understanding of the product or service, and a passion for delivering exceptional customer support.

Key Responsibilities

• Interacting with customers is a significant part of this IT Rep role.
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Knowledge and hands on configuration of Active directory
• Hands on Kyocera and HP printing machines both hardware and software
• Good understanding of computer systems
• Good knowledge/ hands on CCTV Surveillance system
• Good knowledge/ familiarity with Cisco, Sophos and Microsoft 365
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Installing and configuring Computer systems
• Carry out Network installation from Layer 1 to at least Layer 3
• Monitor logged tickets and identify potential issues proactively
• Maintain relationships with new and existing clients.
• Conduct product or service presentations to potential clients, highlightingfeatures and benefits.
• Prepare regular technical reports for team Supervisor review and meetings.

Requirements

• Interested candidates should possess a Bachelor's Degree with 3-6 years experience.