IT Support Engineer at Reliance HMO

We are seeking a highly skilled and motivated IT Support Engineer with expertise in Office 365, proficiency in managing a diverse fleet of laptops running both Windows and MacOS, and experience Mobile Device Management (MDM). Join our dynamic IT team and play a crucial role in ensuring the seamless operation of IT systems while providing top-notch technical support to end-users. 

Responsibilities:

User Support: 

•  Respond to and resolve user inquiries, technical issues, and service requests on both Windows and MacOS platforms. 
• Provide comprehensive support for hardware, software, and network-related problems on desktops, laptops, and mobile devices. 

 Office 365 and Email Management: 

• Administer and manage Office 365 applications and services, including Exchange Online, SharePoint, and OneDrive, for users on both Windows and MacOS. 
• Configure and troubleshoot email accounts, distribution lists, and security settings within the Office 365 environment. 

 Office Infrastructure: 

• Manage the IT infrastructure (internet connectivity, printers, meeting-room equipment) across multiple locations across Nigeria. 

 Mobile Device Management: 

•  Manage VMware Intelligent Hub for Mobile Device Management (MDM) for both Windows and MacOS laptops. 
•  Ensure secure and efficient mobile device usage through policy configuration, device enrollment, and troubleshooting. 

 Windows and MacOS Support: 

• Provide comprehensive support for both Windows and MacOS devices, including installation, configuration, and troubleshooting of software and hardware. 
• Collaborate with cross-functional teams to integrate Windows and MacOS systems into the overall IT infrastructure. 

 System Monitoring and Maintenance: 

• Monitor IT systems for performance issues, security vulnerabilities, and potential improvements on both Windows and MacOS platforms. 
• Conduct routine maintenance tasks such as software updates, system patches, and antivirus management. 

 Documentation and Training: 

• Create and maintain documentation for IT processes, troubleshooting procedures, and user guides applicable to both Windows and MacOS environments. 
• Conduct training sessions for end-users on IT best practices and new technologies. 

 Fleet Management: 

•  Manage and maintain a fleet of laptops running both Windows and MacOS, ensuring consistent performance, security, and compliance. 
• Implement standardized configurations and deployment processes for new devices. 

Requirements

• Proven experience in IT support roles with expertise in managing both Windows and MacOS environments. 
• Strong knowledge of Microsoft Office 365 applications and administration. 
• Experience with VMware Intelligent Hub for Mobile Device Management. 
• Proficiency in configuring and supporting both Windows and MacOS devices. 
• Excellent troubleshooting and problem-solving skills. 
• Effective communication and interpersonal skills.