IT Support Engineer at PalmPay

Key Responsibilities:

• Setting up accounts for new users
• Assist in maintaining and troubleshooting IT infrastructure, including servers, networks, and cloud services.
• Repairing equipment and replacing parts
• Provide support to end-users, resolving hardware and software issues promptly.
• Collaborate with the IT operations team to ensure high availability, security, and scalability of systems.
• Assist in enforcing security standards, regulatory compliance, and best practices.
• Stay updated on emerging technologies and industry trends, contributing to technology improvements.
• Manage and carry out maintenance on CCTV
• Support system monitoring, troubleshooting, and maintenance to minimize downtime.
• Troubleshoot LAN and WLAN connectivity issues to ensure good quality of experience

Qualifications and Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Basic knowledge of IT infrastructure, networks, cloud technologies, and security practices.
• Strong problem-solving skills and the ability to work under pressure.
• Effective communication and interpersonal skills for collaboration with teams.
• Eagerness to learn and grow in the IT support field.