IT Support Engineer at Don Quester Consulting Limited

Job Competency Requirements

• Ability to provide IT assistance to staff and customers; train end-users on hardware functionality and software programs and resolve logged errors in a timely manner.
• Ability to update and upgrade computer hardware and software and monitor networks and system performance metrics.
• Ability to maintain databases and ensure system security, document processes and perform diagnostic tests.
• Ability to installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Ability to set up accounts for new users, respond in a timely manner to service issues and requests. Providing technical support across the company (in person or over the phone)
• Ability to repair and replace equipment as necessary, test new technology and train interns.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or any related field with a minimum of 4 years of experience as an IT support engineer.
• Exceptional ability to provide technical support and resolve queries with In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users. Ability to keep up with technical innovation and trends in IT support.
• Proficiency in IT helpdesk software, such as Freshservice and SysAid.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Exceptional interpersonal and communication skills.