IT Support at DataMax Registrars

Job description

We are looking for a IT support who can double as an staff junior software (Laravel) developer providing technical support and ensuring the whole company runs smoothly with good understanding of how to provide end-user support and comfortable with both front and back end programming. You will be responsible for providing end-user support to the staff of the organisation, managing its infrastructure both and developing web application, ensuring the responsiveness of applications, writing clean code and scalable algorithms.
Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Developing front end website application.
• Ensuring responsiveness of applications.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.
• End-user support
• DB administration
• Active directory management
• Network device management

Requirements

• The candidate must be a B.Sc. graduate with either of the following disciplines: Computer Science, Information Technology or any other related course.
• Good understanding of ITIL in principle particularly in the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management.
• Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective.
• Passionate about customer service and ability to handle challenging customer conversations.
• Strong organizational and project management skills.
• Proven Laravel developer with at least 1-year experience.
• Proficiency in fundamental front end languages such as HTML, CSS and JavaScript.
• Proficiency in server-side languages such as Python, Ruby, Java, PHP and .Net.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.