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  • Posted: Feb 23, 2026
    Deadline: Not specified
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  • Bosak Microfinance Bank Limited was incorporated in December 2009 with the business objective of providing financial service to micro clients who were excluded from the mainstream financial system.
    Read more about this company

     

    IT Support

    Key Responsibilities

    • Provide first-level technical support for hardware, software, and network issues
    • Respond to helpdesk tickets, phone calls, and emails in a timely manner
    • Install, configure, and maintain desktops, laptops, printers, and mobile devices
    • Troubleshoot system and network problems
    • Set up user accounts and manage access permissions
    • Maintain IT documentation and asset inventory
    • Perform routine system updates and backups
    • Support remote users via remote desktop tools
    • Escalate complex technical issues to senior IT staff when necessary
    • Ensure security protocols and data protection policies are followed.

    Required Qualifications

    • Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field
    • Proven experience in IT support or technical helpdesk role
    • Strong knowledge of Windows, macOS, and common business software
    • Basic understanding of networking (LAN, WAN, TCP/IP)
    • Familiarity with Microsoft 365 and Active Directory
    • Excellent troubleshooting and problem-solving skills
    • Strong communication and customer service skills.

    Preferred Qualifications:

    • IT certifications (CompTIA A+, Network+, Microsoft certifications)
    • Experience with ticketing systems
    • Knowledge of cybersecurity best practices
    • Experience supporting remote or hybrid environments

    Key Skills:

    • Technical troubleshooting
    • Time management
    • Attention to detail
    • Customer service orientation
    • Team collaboration
    • Documentation skills.

    We offer the following Benefits

    • HMO
    • Constant Training and Development
    • Leave & Passage Allowance
    • 13th Month.

    Why Work with Bosak Microfinance Bank Limited?

    • If you desire to work in an organization where employee motivation is key and passion is rewarded, then Bosak MFB might be the place for you.
    • We are committed to building an open and rewarding work environment where all employees have equal opportunities for growth to realize their full potential.
    • Our remuneration and employee welfare packages are among the best in the industry.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CV to: recruitment@bosakmfb.com using the job title as the subject of the email.

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