IT Support at Bosak Microfinance Bank Limited

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues
• Respond to helpdesk tickets, phone calls, and emails in a timely manner
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Troubleshoot system and network problems
• Set up user accounts and manage access permissions
• Maintain IT documentation and asset inventory
• Perform routine system updates and backups
• Support remote users via remote desktop tools
• Escalate complex technical issues to senior IT staff when necessary
• Ensure security protocols and data protection policies are followed.

Required Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field
• Proven experience in IT support or technical helpdesk role
• Strong knowledge of Windows, macOS, and common business software
• Basic understanding of networking (LAN, WAN, TCP/IP)
• Familiarity with Microsoft 365 and Active Directory
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills.

Preferred Qualifications:

• IT certifications (CompTIA A+, Network+, Microsoft certifications)
• Experience with ticketing systems
• Knowledge of cybersecurity best practices
• Experience supporting remote or hybrid environments

Key Skills:

• Technical troubleshooting
• Time management
• Attention to detail
• Customer service orientation
• Team collaboration
• Documentation skills.

We offer the following Benefits

• HMO
• Constant Training and Development
• Leave & Passage Allowance
• 13th Month.

Why Work with Bosak Microfinance Bank Limited?

• If you desire to work in an organization where employee motivation is key and passion is rewarded, then Bosak MFB might be the place for you.
• We are committed to building an open and rewarding work environment where all employees have equal opportunities for growth to realize their full potential.
• Our remuneration and employee welfare packages are among the best in the industry.