eHealth4everyone is a leading digital health social enterprise dedicated to making the world healthier.
We are a new kind of mission-driven organization with services, expertise and products focused on making the business of healthcare delivery work for everyone, through technology-enabled optimizations. We believe that if health is a right, proven digit...
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We’re looking for IT personnel to monitor, diagnose, and resolve technical issues associated with a range of hardware and software systems.
You could be installing, running, configuring and maintaining computer and online systems, diagnosing hardware and software faults and solving technical, internet and application problems, either over chat, on phone or in person.
S/he should be able to efficiently troubleshoot and diagnose issues and have a broad knowledge of the latest developments in computer technology.
Responsibilities
Responding to customer requests and emergencies as needed.
Monitoring computer systems for malfunctions and errors.
Performing maintenance and updates on hardware and software systems as needed.
Installing new hardware such as computers, servers, and other peripherals.
Installing and updating software such as MS Office, antivirus, and operating systems.
Troubleshooting and diagnosing technical issues.
Implementing repairs and updates based on diagnostic assessments.
Generating error, diagnostic, and repair reports.
Providing customers with training on the operation and maintenance of various computer systems.
Keeping abreast of the latest developments in hardware, software, protocols, and diagnostic techniques.
Qualification and Skills
A Degree in Computer Science, Information Science, Mathematics or any closely related field is required.
At least one year of experience in a similar role.
Sound Knowledge of technical requirements of various software applications.
Office365 administration
Windows server administration and active directory management
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