IT Support Assistant at eHealth4everyone

We’re looking for IT personnel to monitor, diagnose, and resolve technical issues associated with a range of hardware and software systems. You could be installing, running, configuring and maintaining computer and online systems, diagnosing hardware and software faults and solving technical, internet and application problems, either over chat, on phone or in person. S/he should be able to efficiently troubleshoot and diagnose issues and have a broad knowledge of the latest developments in computer technology.

Responsibilities:

• Responding to customer requests and emergencies as needed.
• Monitoring computer systems for malfunctions and errors.
• Performing maintenance and updates on hardware and software systems as needed.
• Installing new hardware such as computers, servers, and other peripherals.
• Installing and updating software such as MS Office, antivirus, and operating systems.
• Troubleshooting and diagnosing technical issues.
• Manage office internet; add, update and remove users, observe downtime and contacts customer support where necessary.
• Design and implement cost-effective software solutions to be deployed across the organization.
• Implementing repairs and updates based on diagnostic assessments.
• Work with vendors and service providers on the maintenance and repair of assets and hardware
• Generating error, diagnostic, and repair reports.
• Providing customers with training on the operation and maintenance of various computer systems.
• Keeping abreast of the latest developments in hardware, software, protocols, and diagnostic techniques.

Qualification and Skills:

• A degree in Computer Science, Information Science, Mathematics or any closely related field is required.
• At least three (3) year of experience in a similar role.
• Sound knowledge of technical requirements of various software applications.
• Office365 administration.
• Windows server administration and active directory management.
• Raspberry pi administration and maintenance.
• Hardware troubleshooting (printers, laptops etc).
• Software troubleshooting and support.
• Network administration.