IT Support Assistant and Administrative Staff at Pathfinder International

Responsibilities

• Monitoring and maintaining networks and servers.
• Upgrading, installing and configuring new hardware and software to meet company objectives.
• Implementing security protocols, procedures to prevent potential threats and deploying and enforcing security policies and procedures.
• Creating user accounts and performing access control.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Documenting processes, as well as backing up and archiving data.
• Developing data retrieval and recovery procedures.
• Designing and implementing efficient end-user feedback and error reporting systems.
• Keeping up to date with advancements and best practices in IT administration.
• Maintaining knowledge of IT support, help desk procedures, products, and services.
• Maintain and update documentation of procedures and configurations.
• Support implementation and planning of deletions, additions and major changes to support regional infrastructure.
• Recommend software and hardware solutions comprising of upgrades and new acquisitions.
• Inform senior staff about industry innovations and recommend relevant upgrades.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Information Systems, or similar.
• Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification.
• At least 0-2years' experience in a similar role.
• Basicexperience with IT systems, networks, and related technologies.
• Solid knowledge of best practices in IT administration and system security.
• Exceptional leadership, organizational, and time management skills.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.