IT Supervisor at SaroAfrica International Limited

Primary Responsibilities

• In conjunction with the IT Administrator, develops, maintains, and enhance the IT tools, processes, and procedures.
• When necessary, escalate problems to the appropriate secondary level of support resource or management (IT Administrator) for resolution.
• Provide first level technical assistance by responding to trouble calls, questions and enquiries.
• Rebuild PC’s with fresh installation of OS or upgrade when necessary. Provide software support on company approved and licensed application and OS.
• Timely replacement of toner cartridges and also ensure that the copiers are clean, tidy and remain operational at all time.
• To take inventory list of desktop and laptops, update records of active equipment including those under repair, serviceable, non-serviceable items.
• Manage user access token. Administer user network identification and perform general networking connectivity issues on user computers. Record and build a database of known/reported user issues, problems, causes, solution and workaround.
• In charge of computer consumables (mouse & pad, keyboard) and disbursement to user when required
• Provide training and support to end users

Qualifications / Experience

• B.Sc / HND (2.1) in Computer Science / Engineering or related courses
• Minimum of 2 years’ experience.