IT Supervisor at Domeo Resources International (DRI)

Main Functions

• The IT Supervisor is responsible for overseeing and supporting the hotel’s information technology systems to ensure smooth, secure, and uninterrupted operations.
• The role manages hotel IT infrastructure, systems support, data security, and user assistance while ensuring that all technology platforms effectively support guest services and internal operations.
• The ideal candidate must be technically competent, service-oriented, and proactive, with experience supporting hotel or hospitality IT environments.

Role Responsibilities
IT Operations and Systems Management:

• Oversee daily IT operations and ensure all systems are functioning optimally.
• Manage hotel IT infrastructure including servers, networks, workstations, and peripherals.
• Ensure smooth operation of hotel management systems (PMS), POS systems, and back-office applications.
• Monitor system performance and resolve technical issues promptly.

User Support and Helpdesk Management:

• Provide technical support to hotel staff across all departments.
• Troubleshoot hardware, software, and network issues.
• Respond to IT support requests and resolve issues within agreed timelines.
• Train staff on basic system usage and IT best practices.

Network and Internet Management:

• Manage wired and wireless network infrastructure for staff and guest use.
• Ensure reliable internet connectivity in guest rooms, public areas, and offices.
• Monitor network security, bandwidth usage, and system access controls.

Hotel Systems & Technology Support:

• Support hotel-specific systems including PMS, POS, CCTV, access control, and time attendance systems.
• Coordinate system updates, upgrades, and backups.
• Liaise with vendors for system maintenance and technical support.

Data Security and Compliance:

• Ensure data security, system integrity, and protection against cyber threats.
• Implement IT security policies, access controls, and backup procedures.
• Monitor antivirus, firewall, and system security measures.
• Support compliance with data protection and IT governance standards.

IT Asset and Inventory Management:

• Maintain inventory of IT hardware, software licenses, and accessories.
• Ensure proper use, maintenance, and replacement of IT equipment.
• Recommend procurement of IT equipment and services when required.

Reporting and Documentation:

• Prepare IT operational reports, incident logs, and system performance updates.
• Maintain documentation of IT procedures, configurations, and policies.
• Provide management with recommendations for system improvements.

Team Coordination and Development:

• Supervise IT support staff or technicians (where applicable).
• Assign tasks, monitor performance, and ensure service quality.
• Support training and development of IT team members.

Experience / Qualification

• Bachelor’s Degree or HND in Computer Science, Information Technology, or related disciplines
• 4 - 7 years experience in IT support or systems administration, preferably in hospitality
• Experience with hotel PMS, POS systems, CCTV, and access control systems is an advantage.

Competencies/Skills:

• Strong knowledge of IT infrastructure, networking, and system administration
• Experience supporting hotel PMS, POS, and hospitality systems
• Strong troubleshooting and problem-solving skills
• Knowledge of cybersecurity principles and data protection
• Good communication and user support skills
• Ability to manage vendors and external service providers
• Strong documentation and reporting abilities.

Behavioural Qualities/Other Competences:

• High level of professionalism and integrity
• Service-oriented mindset with attention to detail
• Proactive and solution-driven approach
• Ability to work under pressure and respond to emergencies
• Strong organizational and time management skills
• Team-oriented and dependable.