IT Specialist at Unified Payment Services Limited

Job Objective(s)

• Respond to external and external support calls
• TranzWare Online (TWO) System Availability
• Increase transaction processing efficiency and avoid unplanned downtime
• Transaction Processing Monitoring and escalation of critical issues

Duties & Responsibilities

• Issue Resolution for internal and external customers
• Processing Centre (TWO ,TWO FEP and other Transware applications) Systems Availability
• Transaction Processing Efficiency
• System Operations Support
• Respond to external and internal support within agreed SLA terms

Key Performance Indicators

• Uninterrupted Processing Capacity - 99% System availability
• Ensure Accurate, consistent and reliable information from TWO database
• Global weekly transaction processing report
• ATM Acquiring Report
• Assigned Banks declines analysis weekly report
• Adhoc Reports and Analysis
• Monitoring of transactions across all channels via TWO
• Switch Settlement Report
• Customer satisfaction(Internal and external)
• TranzWare Messaging Gateway (TWMG) System Availability

Reporting Relationships:

• Functionally and administratively reports to: HOD, Clearing and Settlement Operations

Requirements

Education:

• OND in Computer Science, Accounting, statistic, Economics and Mathematics.
• Minimum of Upper Credit in Polythecnic

Experience:

• 0 – 2 years experience (OND Entry Level - Inexperienced)
• Any relevant experience would be an added advantage.

Key Competency Requirements:

Knowledge:

• Good knowledge of excel

Skills / Competencies:

• Strong interpersonal skills.
• Deductive reasoning abilities.
• Microsoft skills.