IT Specialist at New Age Mobile Concepts Limited

Job Objective:

The IT Admin Specialist is responsible for ensuring the reliable operation, security, and efficiency of the organization’s IT infrastructure, including servers, networks, user systems, and cloud services. The objective of this role is to provide technical support, maintain system availability, and implement best practices in IT operations to support business continuity and growth.

Job Responsibilities:

Core Functions 

• IT Support and Troubleshooting: Provide technical support to end-users, diagnosing and resolving hardware, software, and basic networking issues.
• System Monitoring & Maintenance: Assist in monitoring IT systems, performing routine maintenance, and applying updates and patches to ensure system stability and security.
• Network Management: Support the configuration and maintenance of network infrastructure, including LAN, Wi-Fi, and basic network troubleshooting.
• Server Administration: Assist in the management of physical and virtual servers, including basic installation, configuration, and monitoring.
• Data Backup and Recovery: Participate in implementing and managing data backup procedures.
• Security Management: Follow IT security policies and procedures, and assist in managing basic security tools like antivirus software.
• Vendor Management: Assist in liaising with IT vendors for support and procurement.
• Documentation & Training: Create and update technical documentation and user guides. Provide basic training to staff on IT tools.
• IT Asset Management: Maintain an inventory of IT assets, including hardware and software licenses.
• Project Assistance: Participate in IT projects, assisting with implementation and support tasks.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
• Minimum of 4 years of working experience in IT administration or a related IT support role.
• Basic understanding of IT infrastructure and system maintenance.
• Familiarity with operating systems (Windows, Linux, IOS) and basic networking concepts.
• Awareness of cybersecurity basics and best practices.
• Good problem-solving skills and the ability to troubleshoot common technical issues.
• Effective communication and interpersonal skills, with the ability to assist and support end-users.
• Ability to work as part of a team and manage assigned tasks effectively.
• Relevant entry-level IT certifications (e.g., CompTIA A+) are desirable.

Preferred Skills:

• Experience with specific software or hardware used in the organization.
• Knowledge of basic scripting or automation.
• Familiarity with IT service management concepts.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• A master's degree in IT Management or related discipline is an added advantage.
• Typically 2–5 years in IT administration, support, or a systems/network admin role.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and documentation skills.
• Ability to prioritize tasks and work under pressure.
• Familiarity with virtualization platforms (e.g., VMware, Hyper-V).
• Basic to intermediate knowledge of networking (TCP/IP, firewalls, routers, VPNs).
• Experience in managing and supporting enterprise IT systems.

Skills:

• Systems Administration
• Networking
• Cloud & Virtualization
• Security & Compliance
• Backup & Disaster Recovery
• Automation & Scripting
• IT Operations

Key Performance Indicators

• Measures availability of servers and infrastructure. Target: 99.9% or higher.
• End User satisfaction
• Antivirus/Endpoint Coverage (%)
• Proactive identification of IT risks or inefficiencies.
• Engagement in IT strategy or process improvement initiatives.