IT Specialist for Hotel PMS Software at Brilliant Performance Solutions Limited

Job Summary

• We are looking for a skilled IT Specialist to manage and support the Property Management System (PMS) for our hotel.
• The ideal candidate will be responsible for ensuring the smooth operation and integration of the PMS with various hotel departments.
• This role requires a deep understanding of hotel management software, troubleshooting, and the ability to work collaboratively with both technical and non-technical teams.

Key Responsibilities
PMS Management & Support:

• Administer and maintain the hotel’s Property Management System (PMS), ensuring that all modules are operating efficiently and meet operational needs.
• Provide ongoing support to hotel staff in using PMS software, troubleshooting issues, and resolving system errors.
• Monitor the PMS system performance, update configurations, and ensure data security.

System Integration:

• Integrate PMS with other hotel systems (e.g., point-of-sale, booking engine, accounting software, etc.).
• Ensure smooth data flow between PMS and other software platforms to maintain accuracy across systems.

User Training:

• Train hotel staff, including front desk personnel, housekeeping, and management, on how to use PMS efficiently.
• Create user manuals, FAQs, and troubleshooting guides for staff.

System Updates and Upgrades:

• Coordinate and implement system updates and patches.
• Research and implement new features or upgrades to PMS to enhance efficiency and performance.

Troubleshooting & Technical Support:

• Act as the first point of contact for any PMS-related technical issues or user queries.
• Provide hands-on support during system downtimes and resolve system-related issues in a timely manner.

Collaboration & Reporting:

• Collaborate with hotel management and other departments to understand their PMS needs and provide appropriate technical solutions.
• Generate reports from PMS data to assist management in decision-making and performance tracking.

Vendor Liaison:

• Work closely with PMS software vendors to resolve any technical issues and facilitate regular maintenance.
• Negotiate with vendors for system upgrades, software renewals, and customizations as needed.

Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, or related field. Certification in Hotel Management Software (e.g., Opera, Room Master) is an advantage.
• Experience: Minimum of 3 years of experience in IT support, ideally in the hotel industry or working with Property Management Systems (PMS).

Technical Skills:

• Proficient in PMS software and system administration.
• Knowledge of hotel technology systems, including POS, reservation systems, accounting software, and internet booking engines.
• Experience with databases (SQL) and basic programming skills (e.g., for customizations).

Soft Skills:

• Excellent problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to train non-technical staff in using technical systems.
• Strong attention to detail and ability to work under pressure.
• Language: Fluency in English, both written and spoken. Knowledge of local languages is a plus.

Working Conditions:

• Full-time position.
• Flexibility in working hours may be required, especially during system maintenance or troubleshooting.
• Occasional travel to other hotel branches may be necessary for system implementation or support.