IT Specialist at Alan & Grant

Job Summary

• As an IT Specialist, you will be responsible for the maintenance and support of the company's IT infrastructure, ensuring the smooth and efficient operation of all systems and networks.
• This role requires a strong understanding of computer systems, networking, software applications, and cybersecurity best practices.
• You will provide technical support staff, troubleshoot technical issues, and contribute to IT projects.

Key Responsibilities

• Installing, configuring, and maintaining network devices (routers, switches, firewalls, etc.), monitoring network performance, and troubleshooting connectivity issues.
• Implementing and maintaining network security measures and managing user accounts and access permissions.
• Installing, configuring, and maintaining operating systems (Windows Server, Linux, etc.).
• Providing technical support to end-users for hardware, software, and network issues.
• Managing and maintaining servers and related infrastructure, performing system backups and disaster recovery procedures.
• Troubleshooting software and hardware problems, and installing and configuring software applications.
• Managing software licenses and updates, and recommending and procuring hardware and software as needed.
• Implementing and maintaining security protocols and measures to protect company data.
• Monitoring systems for security breaches and intrusions.
• Conducting security awareness training for employees and ensuring compliance with data privacy regulations.
• Creating and maintaining technical documentation for systems, applications, and procedures.
• Participating in IT projects, including planning, implementation, and documentation.
• Collaborating with other teams to ensure project success.
• Documenting troubleshooting steps and solutions, and developing user manuals and training materials.
• Liaising with IT vendors for support, maintenance, and procurement, and assisting in evaluating vendor proposals and managing vendor contracts.
• Staying current with IT trends and best practices, and continuously improving skills through self-learning, training, and professional development.
• Imbibing and exemplifying the core values and corporate culture of Falcon Aerospace Limited at all times.

Requirements

• BSc in Computer Science, Information Technology, or any related field.
• Minimum of 2–5 years in IT support, systems administration, or infrastructure role.
• Relevant certifications such as CompTIA A+/Network+/Security+, CCNA, ITIL, or Microsoft certifications are an advantage.
• Background in aviation, aerospace, defense, oil and gas, or similar industries is a plus.
• Candidates with strong practical experience but non-traditional qualifications will also be considered.