IT Solutions Engineer at KNN Corporate Services Limited

Job Summary

• As a Technical Solutions Support/Project Analyst you will be responsible for presale support, deployment support, responding to and supporting customers with IT related issues as they deploy, configure, and report incidents with their Beyond Trust, Parallel RAS, Neverfail products and solutions.
• This responsibility includes responding to, resolving or escalating and documenting customer’s incidents in a timely, efficient and professional manner while actively participating in a team environment.
• This position requires the ability to exercise independent judgement in communication with customers to quickly assess the severity of an Incident and address or route it appropriately.

In this role you will:

• Promote sales to new and existing clients.
• Assess client’s needs and resources and recommend the appropriate solution.
• Deliver sales presentations and product demonstrations.
• Provide guidance to potential customers based on need and requirements.
• Drive proof of concepts.
• Assist pre-sales team in the design, planning, and implementation of a Vulnerability and Privileged Account Management Solution.
• Provide consultative support for pre-sales, partners and customers on IT Solution.
• Present at trade shows, seminars, and oversee internal demonstration facilities.
• Process all reported customer incidents in a timely fashion according to Service Level Agreements
• Communicate with customers verbally or in writing in a professional, efficient, pleasant and helpful manner
• Resolve customer support incidents by providing information, documentation, using teamwork, independent judgement and a variety of internal resources
• Document all interaction with customers, including communication and resolutions
• Work with other Technical Support Engineers and OEMs to resolve or escalate more complex issues
• Actively participate with other Technical Support Analysts in a team-oriented culture and assist other internal groups
• Continue to develop personally and professionally with internal and extra-curricular training

Requirements and Qualification

• B.Sc in Computer Science (Information Systems) or related field is required
• Certifications: CISSP, MCSE, GWAPT, CCFE, CPT, CEH, and ITIL a plus
• 5+ years of experience as an implementation engineer and/or support engineer.
• At least 3 years of work experience supporting Microsoft Windows environments, including Active Directory, NTFS, Authentication/Tokens, registry keys, hardening, DNS, DHCP, Cluster, Load balancing, Microsoft Exchange, etc.
• Building, supporting and selling security solutions experience preferred.
• Ability to highlight product differentiators against our competitors in the market.
• Prior experience with incident response (malware, DDOS attacks, data breaches)
• Experience with or the working knowledge of the following BeyondTrust products (Retina CS, PowerBroker for Windows, PowerBroker for Unix, PowerBroker Password Safe, PowerBroker Identity Services, and PowerBroker Auditor) a plus.
• Prior experience demonstrating security products and conducting PoCs for Windows, Unix is preferred.
• Prior experience presenting security products at trade shows and security conferences.
• Working knowledge of the Unix/ Linux operating system, must be able to install and troubleshoot network connections, least privilege, audits, etc.
• Ability and willingness to travel.
• Working knowledge of VMware and Hyper-V virtual environments.

Skills and Abilities:

• Outstanding interpersonal skills
• Excellent written and verbal communication skills
• Detail oriented but able to execute efficiently and follow through
• Able to organize, multitask and prioritize
• Willing to work flexible hours
• Must be able to work within a team environment including remote team members
• Professional demeanor.