IT Site Support at APM Terminals

The Role

• The IT Site Support plays a critical role in ensuring smooth technology operations at APM Terminals Apapa.
• This position is responsible for shaping terminal business demands, aligning requirements, and driving the delivery of IT solutions that enhance operational efficiency.
• Working closely with the Terminal IT Manager and business stakeholders, the IT Site
• Support identifies opportunities for improvement and ensures successful adoption of new IT capabilities.

Key Responsibilities

• Provide frontline IT support for terminal operations, ensuring minimal downtime and quick resolution of issues
• Research and analyze improvement opportunities, prepare recommendations, and implement efficiency solutions
• Develop and maintain documentation for business requirements and process improvements
• Collaborate with service and functional teams to identify and implement technology enhancements
• Support modernization and standardization of terminal technology portfolio in alignment with regional strategies
• Ensure terminal requirements are captured during global and regional technology implementations
• Assist in cost modeling and budgeting for IT projects and terminal tech upgrades
• Manage end-to-end terminal IT demands, including prioritization and escalation
• Drive continuous improvement initiatives across IT processes and systems.

Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Minimum 3–5 years of experience in IT support or infrastructure management
• Strong understanding of terminal operations and ITIL standards
• Advanced data analysis and problem-solving skills
• Ability to manage multiple demands and deliver under pressure
• Excellent communication and stakeholder management skills
• Experience with IT tools and technologies relevant to terminal operations.

What We’re Looking For:

• Lean-minded: we are looking for someone who brings a strong mindset of continuous improvement – someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day.