IT Service Support Manager- Wilmar at PZ Cussons

Job Purpose:

This role is charged with the responsibility of ensuring network availability across all sites

Responsible to: IT Site Support Manager

Responsible for: No direct reports

Key Accountabilities:

• Timely support of IT related issues across the factory
• Provide desktop/Laptop immediate support for all the users both on/off site
• Support TWMS system within the business warehouse
• Support WBNET System across the site
• Provide level-0 Support to PZW SAP across the site
• Work closely with the Local service desk to priorities and mange open calls related to PZ Wilmar factory
• Provide Support for Handheld terminals, Printers, Label printers and other devices across the site
• Identify LAN/WAN related issues, log calls and work closely with PZ Staffs to resolve incidents
• Test and evaluate New IT technology
• Support facilities across Meeting room, Access Controls and CCTVs on site
• Support Avaya system, MTR, and any other communication technology across the site
• Provide appropriate Support for new users across the site
• Monitor all IT related equipment on site and report any abnormality
• Work closely with approved Service Provider (WAN and LAN) to Support and resolve related LAN and WAN issues across Nigeria
• Support the investigation of Network related issues across other PZ & Wilmar operating Units outside Nigeria especially during service outage
• Align with global team and vendors to execute Network Projects, Services Improvement plan and Operations across Nigeria
• Ensure incident management are aligned with PZC and Wilmar standard operating procedures

Key Stakeholders: Internal/ External Relationships

Develop robust relationships with strategic stakeholders.

Persons Specification :

Knowledge / Skills/ Qualifications/ Technical/ Professional experience:

• Knowledge/Qualifications:
• Educated to bachelor’s degree/HND at least degree level in an IT-related field.
• 3+ years’ IT experience within retail or an FMCG.
• Experience of working in a matrix organization.
• Experience of successfully working in cross functional teams
• Experience of initiating and creating business process improvements with IT
• Ability to demonstrate planning and organizational skills
• Ability to demonstrate creative problem solving
• Strong team player, able to work closely with other IT employees in the Global and Regional teams.
• Self-motivated.
• Excellent communication skills.
• Fluent in English
• International mind set
• Engaging and collaborative style
• Good influencing skills.
• Good planning and organizational skills
• Analytical and data literate
• Positive outlook
• Good Project Management skill