IT Service Desk Intern at AB Microfinance Bank

Ref Code: IT/SDC/SEP/2020

Main Responsibilities

• Monitor, respond quickly and effectively to requests received through the IT helpdesk
• Manage and follow-up on all IT Requests
• 1st line support for staff on CBS, network issues
• 1st line support for staff on Software, hardware issues
• Escalate unresolved issues/requests to 2nd Line in a timely manner
• Maintain a log of CBS/applications issues and generate weekly reports
• Ensure continuity of banking operations via high-quality customer service
• Document internal procedures and ensure effective monitoring

Experience, Skills and Knowledge

• Minimum educational qualification of OND in Computer Science or any other related discipline
• At least two years of relevant experience in a similar environment
• I.T. all-rounder with in-depth knowledge of technical hardware, Microsoft Operating System (Win 7-10, Win Server 2008-2012), Office Suite software (MS 2007-2013)
• Experience with Win SQL 2008/2012 R2 or other database platforms would be an asset
• Proficient in troubleshooting issues relating to hardware and software
• Should be familiar with Active Directory.