IT Service Desk Analyst at Septagus Consulting

Job Description

• Provide First level IT support Call prioritization, categorization, provide First level IT support Call prioritization, categorization.
• Weekly report to Unit head on number of Logged, open, and unresolved requests
• Assigning user's requests to different workgroups using fresh service
• Resolving IT Issuethrough phone/ Teams/ email /service desk portal Service desk alongside other first level functions
• Must resolve 35%of all tickets logged against Technology Group

Requirements

• Candidates should possess a Bachelor's Degree with 2-5 years work experience.
• Candidates should be proficient in the use of MS excel, CRM, ITIL and data visualization tools

Must have qualities:

• Proficient in MS office Suites
• Excellent Verbal Communication
• Poise and Charisma
• Nice Grooming & dress sense
• Confidence
• Attractive & Good looking
• Out Spoken / Vocal
• Interpersonal Relationship
• Positive Attitude
• Customer Service Orientation
• Proactive.