IT Security Officer & 1st Line IT Support Engineer at Unlimit

About the Job:

• We are seeking a dynamic and multifaceted IT professional to join our team in the role of IT Security Officer & 1st Line IT Support Engineer.
• In this dual-role position, you will be responsible for ensuring the security and integrity of our IT systems while also providing first-line support to our end-users.

Key Responsibilities:

IT Security Officer Responsibilities:

• Implement and maintain robust IT security policies and procedures
• Perform regular security assessments, vulnerability scans, and risk assessments
• Manage and respond to security incidents and breaches in a timely manner
• Develop and deliver IT security awareness training programs
• Stay updated on emerging security threats and industry best practices
• Collaborate with internal teams to ensure compliance with security standards

1st Line IT Support Engineer Responsibilities:

• Provide first-line technical support to end-users via various communication channels
• Troubleshoot and resolve hardware, software, and network issues
• Assist in the configuration and deployment of Microsoft products, including Windows OS and Microsoft Office Suite
• Collaborate with second-line support and escalate complex issues when necessary
• Document support requests and resolutions in the ticketing system
• Assist in IT asset management and inventory control

Qualifications:

• Bachelor's degree in Information Technology or related field (preferred)
• Certified Information Systems Security Professional (CISSP) certification
• Microsoft 365 Certified: Fundamentals certification
• Proven experience in IT security and incident response
• Strong knowledge of Microsoft products and services
• Excellent troubleshooting and problem-solving skills
• Exceptional communication and customer service skills
• Ability to work collaboratively in a team and independently
• Proactive approach to identifying and mitigating security risks