The Label Store is a dynamic retail business that caters to a diverse range of customer needs. In addition to clothing and accessories, they also offer a carefully curated selection of groceries. With an emphasis on high quality and healthy products, the Label Store's grocery section is a favorite among health conscious shoppers. From fresh produce to pantry...
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Monitor and maintain the computer systems and networks of an organization and provide technical support to its users
As an IT technical support officer, you'll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person.
Applying technical knowledge related to computer hardware or software.
Support specialist, help desk operator, maintenance engineer and technician.
Computer networks - installing, configuring and maintaining computers in large organizations
Desktop support - providing direct user assistance
Contract hardware maintenance - working for a business with contracts to maintain and repair computer hardware
Keep computer systems running smoothly and ensure users get the maximum benefit from them
Install and configure computer hardware operating systems and applications
Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Replace parts as required
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications
Set up new users' accounts and profiles and deal with password issues
Respond within agreed time limits to call-outs
Work continuously on a task until completion (or referral to third parties, if appropriate)
Prioritize and manage many open cases at one time
Rapidly establish a good working relationship with customers and other professionals, such as software developers
Test and evaluate new technology
Conduct electrical safety checks on computer equipment.
Requirements
The candidates should possess a Bachelor's Degree in relevant fields with 3 - 5 years work experience.
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