IT Operations Supervisor at Jubaili Agrotec Limited

Job Description

• Supervise and manage the local IT Helpdesk Team located at the main branches.
• Responsible for ensuring that all User IT-related needs and requests are met promptly, as part of the ticket management procedure.
• Assist in the incident response to restore service to users when interrupted, as part of the incident management procedure.
• Coordinate IT applications, infrastructure projects, and process control projects, upgrades, implementations, requests, etc.
• Build, maintain, and regularly update the company’s hardware and software inventory, as part of Asset Management.
• Work with local IT and outside vendors in selecting IT services/solutions, negotiating contracts/proposals, and evaluating vendor’s performance, as part of the vendor management.
• Convey IT requirements/budget to the facility and communicate facility requirements/Budget to IT corporate, as part of the budget management.
• Facilitate and maintain the User Access Management for all Nigeria branches.
• Assess the internet service performance, resolve connectivity issues, develop alternative/backup solutions, and make recommendations/upgrades to management when needed.
• Write procedures and technical documentation for the completed projects.
• Participate in the development of training materials. Supervise the training of user department personnel in the use of mobile solutions, collaboration tools, ERP systems, or business solution applications.
• Constantly be on the lookout for ways to improve data monitoring and deliver better value to the employees.
• Assist in maintaining compliance with corporate IT standards, practices, and direction.
• Deliver regular team communications, organize periodical team meetings, and evaluate the IT team's performance.

Generic Responsibilities
Team Management:

• Enhance team effort by encouraging teamwork, and positive working relationships among team members.
• Promote professional communication and cooperation between team members by facilitating team meetings, team presentations, and other means of work organizing and information-sharing methods.

Safety, Quality, Health and Environment (SQHE):

• Adhere to the compliance of all relevant SQHE policies, procedures, instructions, and controls to ensure that work is delivered up to the required levels of Safety, Quality, Health, and Environmental responsibility manner.

Policies, Systems, Processes & Procedures:

• Deliver work responsibilities in accordance with agreed organizational standards, approved policies, and procedures that may be subject to change or improvement.
• Moreover, ensure compliance with such standards, policies, and procedures and any changes approved.

Others:

• Coordinate and cooperate with team members, colleagues, and superiors on work issues to ensure optimal delivery of work responsibilities.
• Prepare, verify, and send periodic reports, or any other data reporting material as per work requirement and management requests.
• Participate in arranging and attending required travel, activities, meetings, or workshops as per management request and work requirements.
• Carry out any other duties as per management request or work requirements.

Qualifications

• Interested candidates should possess a Bachelor's or Master's Degree with 10-15years experience.