IT Operations Manager at Addosser Microfinance Bank

Job Summary

• The IT Operations Manager will support the Head, Information Technology in overseeing the bank’s IT systems and ensuring reliable, secure, and efficient operations.
• This role involves managing IT services, assisting with project implementation, supervising the IT support team, and ensuring compliance with industry regulations.

Key Responsibilities
Operational Support:

• Assist the Head, Information Technology in managing day-to-day IT operations, including monitoring systems, networks, and core banking system and other applications.
• Ensure the timely resolution of technical incidents and minimize service disruptions.
• Coordinate IT maintenance schedules, system upgrades, and patch management.

Team Supervision:

• Provide guidance and support to IT staff, ensuring efficient task allocation and workload management.
• Assist in training and mentoring the IT operations team to enhance technical and problem-solving skills.

Incident and Risk Management:

• Act as an escalation point for IT incidents and coordinate with the team to resolve complex issues.
• Identify potential risks in IT operations and recommend mitigation strategies.

Compliance and Security:

• Ensure adherence to banking regulations, cybersecurity protocols, and IT governance frameworks.
• Collaborate with the IT security team to monitor and address vulnerabilities in the system.

Vendor and Stakeholder Collaboration:

• Support the Head, Information Technology in managing vendor relationships and ensuring SLAs are met.
• Liaise with internal stakeholders to understand IT needs and provide appropriate support.

Monitoring and Reporting:

• Assist in monitoring IT system performance and preparing reports for senior management.
• Maintain documentation of IT assets, configurations, and operational processes.

Project Assistance:

• Participate in IT projects, including upgrades, system integrations, and new technology implementations.
• Ensure alignment of IT projects with business objectives and timelines.

Requirements

• Interested candidates should possess a B.Sc Degree in related discipline with 6 - 8 years of work experience.