IT Operations Assistant at IITA - International Institute of Tropical Agriculture

Duties

• Accurately document instances of hardware failure, repair, installation and removal and pass them to the Supervisor where necessary.
• Repair computers, peripherals, network equipment, software, printers and A/V systems that require specialized computer and electronic repair skills to maintain computer and network equipment safely and in a functional operating system.
• Perform desktop fixes, including installing, upgrading, configuring parameters, systems and application software and ensure that the anti-virus software and virus definitions are up-to-date.
• Work on assigned tickets already logged via the institutional helpdesk – Freshworks
• Log, receive and respond to incident/ request/ problem on Freshworks.
• Follow-up on all tickets assigned and from end-user to completion and resolutions.
• Ensure that all requests and enquiries on IT matters and activities are promptly attended to and closed correctly with the appropriate response to the satisfaction of the customer.
• Work with end-users to identify and deliver required PC service levels.
• Asses malfunction of computer hardware of software applications to determine appropriate action to maintain computer and network operations.
• Perform any other duty as may be directed by the Supervisor.

Requirements

Qualifications:    

• BSc / HND in Computer Science / Engineering, Electrical / Mechanical Engineering, Information Technology or related field with a minimum of two (2) years’ experience performing a similar role in a well-structured environment.

Competencies

The ideal candidate must:

• Display excellent client relation, and Management
• Have good Customer Services, Relation and communication skills.
• Have sound knowledge of Microsoft Client Technologies Management Windows (10,11) and MacOS.