IT Operations and Infrastructure Officer at First Excelsia

IT Operations And Infrastructure Officer Location: Surulere, Lagos. Industry: Banking Employment Type: Full-time Annual Gross Remuneration: N4M – N5M

Our client is seeking an IT Operations and Infrastructure Officer to join its dynamic team. The ideal candidate will be responsible for the effective operation, maintenance, and security of the organization’s IT infrastructure. This role ensures that systems, networks, servers, and end-user devices function reliably to support daily business operations.

Key Responsibilities:

• Monitor and maintain daily IT operations to ensure system availability and performance.
• Provide first- and second-level technical support to users on hardware, software, and network-related issues.
• Troubleshoot and resolve system, network, and application issues promptly.
• Maintain IT service logs, incident reports, and resolution documentation.
• Install, configure, and maintain servers, networks, workstations, printers, and related infrastructure.
• Manage LAN, WAN, internet connectivity, and network security devices.
• Ensure regular system backups, data recovery procedures, and disaster recovery readiness.
• Monitor server capacity, storage usage, and system performance.
• Implement and enforce IT security policies, procedures, and access controls.
• Ensure antivirus, firewalls, and system updates are properly managed.
• Support compliance with organisational and regulatory IT standards.
• Identify and escalate potential security risks or breaches.
• Liaise with IT vendors, service providers, and consultants when required.
• Maintain inventory of IT assets, licenses, and infrastructure components.
• Support procurement, deployment, and replacement of IT equipment.
• Prepare and maintain IT operational procedures and user guides.
• Generate periodic reports on system performance, incidents, and infrastructure status.
• Support audits and management reviews related to IT operations.

Person Specifications

• Bachelor’s degree or HND in Computer Science, Information Technology, or a related field.
• 2–5 years’ experience in IT operations, infrastructure, or systems support.
• Professional certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an added advantage.
• Strong knowledge of Windows/Linux operating systems.
• Good understanding of networking (TCP/IP, LAN/WAN, VPN).
• Hands-on experience with hardware troubleshooting and system configuration.
• Ability to work under pressure and respond to urgent IT issues.
• Good communication and documentation skills.
• Strong problem-solving and analytical ability.