IT Officer at Population Services International (PSI)

Your contribution

• Respond to end user requests for hardware and software related technical assistance
• Setting up and managing Office 365 user accounts and subscriptions
• Setting up SharePoint document libraries and permission
•  Supporting users accessing Office 365 services
• Windows 10 deployments and user computer setups
• Internet connectivity troubleshooting
•  Deploy and maintain all internal IT services for PSI, including managing IT inventory.
• Install, troubleshoot, and repair issues with computers, printer/copiers, mobile devices and other equipment.
•  Assist with procuring and configure equipment and ensure proper asset management.
• Configure appropriate equipment and system access for employee onboarding and provide technology related education and ongoing support
• Test and apply OS installs and upgrades and upgrade administrative tools and utilities.
• Maintain Wi-Fi access points, conference room technical equipment and printers
• Maintain anti-virus/malware software deployment.
• Manage backup, restore, and recovery support for PSI data
• Maintain IT security policies and procedures to ensure systems and data are protected.
• Develop and maintain a disaster recovery plan for the organization.
•  Proactively identify technology and end-user risks/concerns and implement strategic solutions and controls in a timely manner.
•  Maintain communications and working relationships within the organization and with outside IT service providers.

What are we looking for?

We are looking for a highly ambitious individual a passion in public health, willing and able to learn by doing in a very demanding position. In particular, we are looking for;

• Good University Degree/HND in Computer Science or any other related field
• Minimum of 3 years relevant work experience relevant to ICT
• Good working knowledge of Microsoft packages, Systems and Applications
• Good working knowledge of ‘Windows’ based desktop and server operating systems
• Excellent problem-solving and resolution abilities on a wide range of software, hardware and network issues
•  Good experience in info-graphics design and development
• Ability to set-up IT equipment for the office.
• Ability to advice, communicate effectively and assist a range of non-technical users within an organization.
• High standards of integrity and approachability