IT Officer at PATH

• The IT Officer will be based in Abuja and will work alongside the larger International IT team and the PATH Nigeria team. The role will report to the Lead Regional System Administrator and will require periodic travel to field programs under the supervision of the Lead RSA.

Specific responsibilities:

• Handle staff IT support requests and assist HQ IT engineers with network and server troubleshooting.
• Conduct periodic one-on-one and small group training sessions to ensure the successful adoption and ongoing effective use of PATH’s IT solutions, including Office 365, MS Teams, One-Drive, BOX, and SharePoint.
• Conduct introductory sessions for new staff to familiarize them with IT solutions and policies.
• Ensure data backups are running reliably and that data is secure.
• Maintain staff PCs and printers.
• Keep the supervisor fully informed daily of all IT problems and advise on what steps are being taken to resolve any problems.
• Convene quarterly meetings to brief the supervisor, discuss any performance issues and provide information and feedback concerning IT operations in the project.
• Use the global helpdesk ticketing system to log all support requests and document them fully.
• Schedule preventive maintenance of all IT equipment, and supervise the same.
• Maintain an up-to-date inventory of all IT equipment, both on- and off-site.
• Liaise with the ISP to ensure continued availability of the Internet.
• Any other IT-related assignment as determined by the Lead, Regional Systems Administrator or Site Admin.

Required Skills

• Excellent PC troubleshooting skills.
• Proven expertise in IT network administration.
• Ability to accurately and completely log incidents in a ticketing system.
• Experience in conducting personal and small group IT training sessions and a passion for teaching people about new technologies.
• Basic server and network troubleshooting skills; the ability to follow instructions when acting as remote hands for HQ engineering staff.
• Understanding wired and wireless LANs, VPNs, and the ability to diagnose network issues using commonly available tools such as traceroute, ping, and pathping.
• Knowledge in Virtualization and Cloud infrastructure management.
• Good communication skills. Ability to travel up to 15% of allocated time. Candidates must have legal authorization to work in Nigeria.

Education

• Bachelor’s Degree in IT/Computer Science or any related field.
• At least 3 years of relevant experience in a similar position.
• Proven experience in mobile technology.
• Microsoft and/or Cisco certification are desirable.
• Demonstrate progressive experience and responsibilities as an IT professional.