IT Officer at Khenpro Global Services

Job Summary

• We are seeking an innovative and results-driven Information Technology Officer to supportour IT strategy and operations.
• The ideal candidate will play a key role in aligning technology with our business goals, improving operational efficiency, enhancing customer experience, and supporting retail/QSR technology platforms including POS systems, ERP, e-commerce integration, and digital ordering channels.

Responsibilities

• Develop and implement IT strategies aligned with the organization’s business objectives.
• Support the management and optimization of enterprise systems (POS, ERP, inventory, CRM).
• Oversee IT infrastructure, networks, and data security across all outlets and headquarters.
• Ensure seamless integration of e-commerce, mobile apps, and third-party delivery platforms.
• Provide technical support and solutions for in-store operations (e.g., digital menus, kiosks).
• Manage vendor relationships and negotiate service level agreements (SLAs).
• Lead IT projects including new system deployments, upgrades, and migrations.
• Establish and enforce IT governance, policies, and best practices.
• Monitor IT budgets and ensure cost-effective technology investments.
• Analyze data to identify trends and support business intelligence initiatives.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• Professional certifications are an added advantage.
• Minimum of 4 – 6 years of progressive IT experience.
• Experience in QSR, Retail, or Confectionery industry is highly preferred.
• Strong understanding of POS systems, ERP software (e.g., Odoo, SAP, Oracle), and retail analytics.
• Proven ability to lead cross-functional teams and manage multiple IT projects.
• Excellent problem-solving, communication, and vendor management skills.
• Familiarity with cybersecurity protocols and data privacy compliance (e.g., GDPR, NDPR).

Desired Attributes:

• Tech-savvy with a strong business acumen
• Customer-focused with a passion for innovation
• Proactive and solution-oriented
• Strong leadership and team management capabilities
• Ability to work in a fast-paced and dynamic environment.