IT Officer at Karishma CDK Limited

Job Description

• We are seeking a skilled and proactive IT Officer to manage and support the company’s information technology infrastructure.
• The IT Officer will be responsible for ensuring the smooth operation, security, and reliability of all IT systems, networks, and devices across the organization.
• The ideal candidate will have strong technical expertise, problem-solving abilities, and a focus on maintaining business continuity while supporting end-users.

Responsibilities

• Manage, maintain, and support the company’s IT infrastructure, including servers, networks, devices, and cloud services.
• Monitor system performance and implement necessary updates, patches, and upgrades to ensure optimal functionality.
• Troubleshoot and resolve hardware, software, and network issues promptly to minimize downtime.
• Assist in the deployment and configuration of new IT equipment, software, and systems for employees.
• Ensure data security, backup procedures, and disaster recovery plans are implemented and maintained.
• Maintain user accounts, permissions, and access rights across all IT systems.
• Provide technical support and training to employees, addressing IT-related inquiries and challenges.
• Monitor IT inventory, including hardware, software licenses, and other technology assets, and ensure accurate records.
• Collaborate with external vendors and service providers to maintain IT contracts and service levels.
• Ensure compliance with data protection regulations.
• Implement and enforce IT policies, standards, and procedures in line with company requirements.
• Stay updated on emerging technologies and recommend improvements to enhance IT efficiency and security

Competencies

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, but not mandatory.
• Proven experience as an IT Officer, IT Support, or in a similar IT role.
• Strong knowledge of computer systems, networks, hardware, software, and cloud-based services.
• Experience with network administration, server management, and IT security protocols.
• Excellent problem-solving and troubleshooting skills.
• Strong organizational skills and ability to manage multiple IT tasks simultaneously.
• Effective communication skills to provide support to non-technical staff and collaborate with external vendors.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in Microsoft 365 (Outlook, Teams, Excel, Word, SharePoint, and OneDrive) and other relevant software.

Reporting Relationships:

• Reports to: Administration Manager
• Key Collaborations: All Departments, External Service Providers, and Vendors

Interactions:

• Internal: All employees utilizing IT services or devices
• External: Service providers, Vendors, Consultants, Auditors, and Regulators.

Benefits

• Salary: N300,000 - N500,000 / month.
• Health insurance.
• 14 days block leave and 7 days flexible leave.
• Year-end benefits including 13th month salary and gifts.
• Performance bonuses.
• These are subject to company policies and are not looked at on a case by case basis.