IT Officer at ISN Medical

Job role

• Troubleshoot system and network problems, diagnosing and resolving hardware or software faults both onsite and remotely.
• Install, troubleshoot, repair, update, and maintain workstations and laptops.
• Install and configure computer hardware, operating systems, applications, and multifunctional printers.
• Guide end users through step-by-step actions, either face-to-face or remotely, to help set up systems or resolve technical issues.
• Work directly with vendors to coordinate and schedule repairs or replacement of computer hardware and related equipment.
• Monitor and maintain the Local Area Network (LAN) infrastructure, including access points, routers, and switches.
• Prioritize, track, and manage assigned cases logged on the ICT Helpdesk ticketing system to ensure timely resolution and service delivery.
• Support IT process automation initiatives to improve operational efficiency and reduce manual intervention in routine IT tasks.
• Deliver cybersecurity awareness and training sessions to staff to strengthen information security practices and reduce organizational risk.
• Conduct digital productivity training for users on enterprise tools and platforms to enhance efficiency and collaboration across the organization.
• Develop and maintain data analytics and reporting dashboards, providing actionable insights on IT operations, service performance, and user support metrics.
• Carry out any other duties and assignments as may be delegated by the IT Manager