IT Officer at Aspom Travel Agency

Key Responsibilities

• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Monitor and maintain the company’s IT infrastructure to ensure optimal performance.
• Provide first-line technical support to staff, troubleshooting hardware and software issues.
• Manage user accounts, access rights, and permissions across systems.
• Ensure security of data, network access, and backup systems.
• Support in the implementation of new technology solutions and upgrades.
• Maintain IT asset inventory and ensure proper documentation of IT processes.
• Liaise with external vendors and service providers for system repairs, upgrades, or IT-related procurement.
• Train and guide employees on IT tools, applications, and security best practices.
• Ensure compliance with IT policies, procedures, and data protection regulations.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as an IT Officer, IT Support, or similar role.
• Strong knowledge of computer systems, networks, hardware, and software.
• Familiarity with database management, cloud solutions, and cybersecurity practices.
• Analytical and problem-solving skills with attention to detail.
• Ability to prioritize tasks and work under pressure.
• Excellent communication and interpersonal skills.

Preferred Skills (Added Advantage):

• Certifications such as CompTIA, CCNA, Microsoft, or ITIL.
• Experience with ERP systems, cloud services (e.g., Microsoft 365, Google Workspace), or database administration.