IT Manager at Vendease

Job Description

About the Role

To monitor and maintain the computer systems, telephony, networks and related compliments and accessories of the organisation, provide technical support and ensure the whole company runs smoothly.

What You’ll Be Doing 

• Install and configure computer hardware operating systems, applications, network and related accessories
• Monitor and maintain computer systems, telephony, networks and related compliments and accessories
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system, telephony and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritise and manage many open cases at one time
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment.
• Repair and replace equipment as necessary
• Test new technology
• Ensure safety and robustness of the systems and network.
• Procure necessary hardware and software as needed

Qualifications

Skills:

• In-depth knowledge of hardware and software
• Up-to-date knowledge of the latest IT and software trends
• Strong customer service ethos
• Ability to work well with people
• Excellent organisational skills
• A keen eye for detail
• Strong computer skills
• Must be able to work under pressure with less supervision.
• Must demonstrate a good analytical mind.
• Strong communication skills

Academic Requirement:

Bachelor’s degree in Computer Science, or any IT-related field /proven work experience

Work Experience:

• Minimum- 3 years experience in the relevant field.