IT Manager (ISP, ICT, TELECOM) at Willers Solutions

SUMMARY

Our client, a cutting-edge Internet Service Provider, is in search of a highly skilled and experienced IT Manager to lead the management and optimization of the company's Information and Communication Technology (ICT) infrastructure. The ideal candidate will demonstrate a strong technical background, leadership qualities, and a commitment to delivering exceptional IT services.

KEY RESPONSIBILITIES

• Operate and maintain servers, storages, and appliances in the ICT infrastructure under the guidance of the Head of the Department.
• Ensure meticulous documentation of network and systems design, drawings, and configurations.
• Configure and maintain DNS appliances or servers, ensuring seamless functionality.
• Oversee and manage monitoring tools such as SolarWinds, PRTG, and Cacti to ensure optimal performance.
• Configure and maintain mail servers and other application servers on both Windows and Linux platforms.
• Design comprehensive disaster recovery procedures for backbone, servers, applications, and services.
• Take accountability for the performance and monitoring of the entire ICT infrastructure.
• Conduct evaluations of service quality, Quality of Service (QOS), and equipment regularly.
• Provide network and IT solutions for corporate clients, ensuring their technological needs are met.
• Offer remote and on-site support to corporate clients, resolving issues promptly and efficiently.
• Document all tasks and activities performed, maintaining accurate records.
• Generate reports as per established procedures and based on Key Performance Indicators (KPIs).
• Assume responsibility for all assigned equipment within the team.
• Demonstrate a high level of personal responsibility, serving as an example to colleagues.
• Lead and inspire the team through effective team leadership or collaboration.
• Abide by and enforce the rules and regulations of the department and the company.
• Keep abreast of the latest technologies and industry trends to enhance the company's technological capabilities.
• Be available round-the-clock for urgent interventions, showcasing readiness to address any faced problem.
• Possess a customer-centric attitude and willingness to visit clients when necessary.

REQUIREMENTS

• Bachelor’s degree in computer science or computer communication engineering.
• Minimum of 5 years' experience in an ISP, Telecommunication or IT Company
• Preferred certifications in Microsoft, VMware, Linux, HPE, Dell.
• Proficient in configuring and maintaining firewalls.
• Proven experience in Linux and Windows Operating Systems.
• Hands-on experience with Servers (Dell or HPE) and storage.
• Knowledge of Virtualization (VMware).
• Experience in backup solutions such as Commvault.
• Ability to design topology and provide consultancy for corporate customers.
• Knowledge of Billing System Setup, architecture, and maintenance is a plus.
• Support applications in both Windows and Linux environments.