IT Manager at Domeo Resources International (DRI)

Reports to: General Manager
Direct Reports: IT Support Officers

Main Function

• The IT Manager oversees the hotel's information technology infrastructure, systems, and cybersecurity, ensuring reliable, secure, and efficient technology operations across all departments.

Role Responsibilities
Systems & Infrastructure:

• Manage and maintain the Property Management System (PMS), Point-of-Sale (POS), and other operational systems.
• Administer hotel network, servers, and telecommunications infrastructure.
• Oversee hardware and software procurement, installation, and maintenance.
• Plan and implement system upgrades and integrations.

Security & Data Protection:

• Implement and monitor cybersecurity measures to protect hotel and guest data.
• Ensure regular data backups and a functioning disaster recovery plan.
• Promote staff awareness of cybersecurity and data protection best practices.

Support & Vendor Management:

• Provide IT support and training to hotel staff.
• Manage relationships with IT vendors and service providers.
• Prepare and manage the IT department budget.
• Troubleshoot and resolve system issues promptly to minimize downtime.

Qualifications and Requirements
Education:

• Degree in Computer Science, Information Technology, or related field; relevant certifications (e.g., CompTIA, CCNA, ITIL) are an advantage.

Experience:

• Minimum of 5 years' IT management experience; experience with hotel PMS/POS systems is preferred.

Skills
Technical Skills:

• Network and systems administration
• Cybersecurity
• PMS/POS software
• Database and backup management.

Soft Skills

• Problem-solving
• Project management
• Communication
• Vendor management.