IT Manager (Digital Transformation & ERP Lead) at Sweet Sensation

Job Summary

• The IT Manager will lead the organization’s digital transformation agenda and serve as the strategic custodian of its ERP ecosystem.
• The role is responsible for driving the implementation, optimization, and scalability of ERP systems across multiple operational locations, ensuring that technology supports operational efficiency, financial control, and data-driven decision-making.

Key Responsibilities

• Lead the implementation, optimization, and administration of the organization’s ERP platform across multiple locations.
• Ensure effective utilization of core ERP modules including Sales, HR, Inventory, Finance, and Fixed Assets.
• Oversee ERP integration for central production, logistics, and internal stock transfers.
• Develop real-time management dashboards for sales performance, food cost analysis, and labor productivity.
• Enforce strong data governance standards and ensure alignment between system records and physical operations.
• Collaborate with internal audit teams to deploy system-based controls and fraud monitoring tools.
• Manage retail technology infrastructure including POS systems, scanners, printers, and network connectivity.
• Ensure system reliability through business continuity and disaster recovery planning.
• Lead ERP training initiatives and coordinate technology vendors and consultants.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related discipline.
• 7–10 years’ IT experience, including at least 3 years in a managerial role.
• Proven experience managing ERP implementations (ERPNext, Odoo, SAP B1, or similar).
• Experience in multi-location retail, manufacturing, or food service environments.
• Strong knowledge of Python, MariaDB, and Linux server environments.
• Professional certifications such as ERPNext/Frappe, PMP, PRINCE2, ITIL, or COBIT are advantageous.
• Postgraduate qualification in Information Systems or Business Administration is an added advantage.