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  • Posted: Jan 2, 2025
    Deadline: Not specified
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    Lagoon Hospital was first established in 1986 with Lagoon Hospital Apapa, now the flagship hospital, followed by Lagoon Hospital Ikeja and Lagoon Hospital Victoria Island. The Group has since added 2 new locations: Lagoon Clinics in Adeniyi Jones, Ikeja and Lagoon Specialist Suites in Victoria Island bringing a total of 5 locations to date. Lagoon Hospitals ...
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    IT Intern

    Job Summary:

    • The Enterprise Application Support Intern will assist in maintaining, troubleshooting, and supporting a range of enterprise applications. This role is ideal for recent graduates or students pursuing a degree in computer science, information systems, or related fields who are eager to gain hands-on experience in application support within a dynamic and fast-paced environment.

    Key Duties/Responsibilities

    • Provide Application Support: Assist in monitoring and troubleshooting enterprise applications to ensure optimal performance and uptime.
    • Incident Management: Collaborate with the IT and support teams to track, document, and resolve issues related to enterprise applications and escalate unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary.
    • User Support: Assist end-users by resolving technical issues and providing continous training and documentation as needed.
    • System Monitoring: Utilize monitoring tools to ensure application health and report on any abnormalities or performance issues.
    • Documentation: Help create and maintain documentation of application processes, configuration, and troubleshooting steps.
    • Testing: Assist in the testing of updates, patches, and new features for enterprise applications to ensure proper functionality.
    • Collaboration: Work closely with system administrators, and other IT staff to ensure seamless integration and functionality of enterprise application systems.
    • Data Analysis: Support in gathering and analyzing data to identify trends, performance issues, or areas for improvement in application performance.
    • Reports: Provide daily reports to the Support Team lead on the experience of users and provide feedback shared during engagements.

    Job Specifications:

    • Education Qualification: Minimum of BSc from reputable Academic Institution 
    • Technical Skills: Ability to operate and navigate a computer system.

    Key Result Areas/Performance Goals: ·       

    • Timely Closure and Resolution of User Issues and Enquiries. ·       
    • Great Customer Satisfaction via Exceptional Guidance and Support provision. ·       
    • On-time Escalation of Complex Problems and Efficient Follow-up towards Closure. Quick Closure of Users’ Knowledge Gaps in cases of System updates from Developers.

    Method of Application

    Interested and qualified? Go to Lagoon Hospitals on forms.office.com to apply

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