IT Intern at ICAP

POSITION SUMMARY:

• ICAP is a global health leader situated at Columbia University, ICAP has worked since 2003 with one central goal: to improve the health of families and communities.
• Working hand-in-hand with individuals at every level of the health system–from patients to health care providers to government officials - ICAP is dedicated to delivering high-performing health system strengthening initiatives that provide quality and affordable health care. The organization tackles the world’s most pressing health threats and, in collaboration with partners around the world, implements transformative solutions to meet the health needs of individuals.
• ICAP at Columbia University, a global health leader situated within the Columbia University Mailman School of Public Health in New York City, seeks highly qualified candidates to serve as IT Intern in our Country Office.
• The IT Intern is responsible for providing first-line end-user support, hardware installation, upgrading, and troubleshooting and ensuring optimal staff workstation performance.

MAJOR ACCOUNTABILITIES:

• Provide support and first-line response to general IT inquiries and requests.
• Effectively escalate IT-related issues and provide first-line support to users in the office.
• Maintain and keep ICT hardware inventory up to date.
• Configure, update, and repair hardware and software including but not limited to printers, scanners, computers, servers, routers, and switches.
• Monitor the operation and security of computer systems and ensure that they are used as per ICAP SOP.
• Process user access requests and authorizations for information systems including emails and other applications.
• Process and escalate requests for information system changes to meet programming requirements as identified.
• Identify and escalate emerging information system needs to meet programming requirements.
• Assist with software and hardware installation, upgrading, and troubleshooting to ensure optimal staff workstation performance.
• Perform any other tasks assigned by the supervisor.

EDUCATION:

• Bachelor’s degree or higher in computer science or related field

EXPERIENCE, SKILLS & MINIMUM REQUIRED QUALIFICATIONS:

• Up-to-date knowledge of software test design and testing methodologies.
• Conversant with but not limited to the following technologies: Windows 10/8 Operating Systems, Microsoft Office 365, Ubiquiti routers, Fortinet routers and firewalls, cloud computing, and hardware and software troubleshooting.
• Solution driven.
• Possesses general IT support skills.
• Excellent communication and critical thinking skills.
• Good organizational skills and a detail-oriented mindset.