IT Infrastructure - Network at Olam Agri

Principal Accountabilities

• The IT Infrastructure – Network Officer will manage day-to-day IT infrastructure operations, including desktops, laptops, printers, mobile devices, servers, and network components
• Install, configure, and troubleshoot hardware, software, and networking issues
• Administer and manage Active Directory, user accounts, Group Policies, and access controls
• Configure, monitor, and maintain firewalls, VPNs, and network security appliances
• Manage and troubleshoot LAN/WAN infrastructure, switches, routers, and wireless networks
• Monitor system and network performance to ensure reliability, availability, and security
• Plan and execute system updates, security patches, backups, and disaster recovery processes
• Perform network configuration and troubleshooting related to TCP/IP, DNS, DHCP, VLANs, and routing
• Maintain IT asset inventory, network diagrams, and infrastructure documentation
• Ensure compliance with cybersecurity standards, firewall policies, and data protection regulations
• Lead infrastructure upgrades, security enhancements, and network improvement projects
• Provide technical mentorship to junior IT staff and act as escalation point for complex issues

Requirements

• 5+ years of experience in desktop support, system administration, and network infrastructure
• Strong proficiency in Windows OS and macOS environments
• Hands-on experience with Active Directory, Microsoft 365, and remote desktop tools
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing, switching)
• Experience configuring and managing firewalls (e.g., Fortinet, Sophos, Cisco, Palo Alto or similar)
• Experience with VPN configuration, network security, and access control policies
• Knowledge of backup solutions, patch management, and system monitoring tools
• Strong troubleshooting and analytical skills
• Excellent communication and stakeholder management abilities

Preferred Qualifications

• Certifications such as CompTIA Network+, Security+, Microsoft Certified, CCNA, or firewall-specific certifications
• Experience with virtualization technologies (VMware/Hyper-V)
• Exposure to cloud networking (Azure/AWS)
• Familiarity with IT security frameworks and compliance standards