IT Infrastructure Engineer (Hybrid) at IT Horizons Limited

Job Summary

• You will be responsible for the implementation, configuration and support of computing platforms such as servers, backup solutions, operating systems, data center applications, disaster recovery and storage.
• You will install, maintain, upgrade, and continuously improve client operating environment and advice appropriately on improvement on client environment.
• You also maintain the ongoing reliability, performance and support of client infrastructure. This will include monitoring the operating environments; responding to incidents, problems and planning for growth. You will also responsible for the overall operation and maintenance of their data centers and DR sites.
• You will deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems and related utilities and hardware.
• You also provide infrastructure solutions based on client application needs and anticipated growth, install new solutions and maintain the infrastructure. Users may be staff of IT Horizons, clients, customers and suppliers.
• You will be part of a team that is responsible for designing and developing scalable, maintainable, highly available IT infrastructure architectures that meet client business objectives and SLAs.

Key Roles & Responsibilities

• Installation and maintenance of operating environments
• Monitoring operating environments
• Implementation of Data Center solution
• Maintenance of existing staff data center solutions
• Provide front-line primary technical support to clients
• Monitoring system performance and troubleshooting issues
• Ensuring security and efficiency of IT infrastructure
• Upgrade systems with new releases and models
• Assisting the infrastructure team with escalated issues and serving as a valuable resource
• Provide support for staff as needed on related issues.
• Manage end users
• Implement, manage, maintain, test and document disaster recovery environment
• Manage IT compliance and standards by adhering and contributing to processes, policies, and tools within the company
• Provide input and act as a resource for related technical infrastructure projects
• Perform system upgrades including service packs, patches, hot fixes and security configurations
• Proactively engaging with clients in other to provide dependable and reliable solutions
• Reporting organization’s infrastructure status by gathering and prioritizing information and managing projects
• Investigate and resolve problems for services within compute platform
• Liaise with vendors and other IT personnel for problem resolution
• Other duties as may be assigned by your supervisor and management
• Perform continuous research on current and emerging infrastructure technologies and tools
• Perform hands-on fixes, including software/hardware install and upgrade, implementing backup solutions and configuring systems and applications
• Identify and learn appropriate software and hardware used and supported by the organization
• Support services for Microsoft related technologies: Windows 2012- 2019, Office 365, MS-SQL, SharePoint, Exchange, Onedrive, Microsoft clustering and Teams
• Provide escalated support services for virtualization technologies: VMware vSphere/ESXI, Microsoft Hyper-V, Nutanix, etc.
• Provide escalated support services for backup and recovery solutions Acronis, Veeam, Quest, CommVault etc.
• Provide escalated support services for storage solutions SAN, NAS and DAS.
• Provide escalated support services for Server Platforms; Dell EMC, IBM, HPE, CISCO etc.
• Provide escalated support services for operating systems Microsoft, Linux/Unix KVM etc.
• Participate in on-call rotation
• Responsible patching, deployments, re-imaging, and build-outs of both desktop and corporate systems.
• Provide technical support for both end users and corporate systems like Active Directory, Office 365, and our in-house built systems.
• Compliance to Information Security Policies
• Maintenance of I.T Asset
• Information Security Incident Management
• Reporting of Information Security Incidents to Management
• Monitoring Information Security Controls.

Requirements
Academic Qualifications:

• University Degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or other related courses or numerate disciplines.
• M.Sc will be an added Advantage

Professional Qualifications:

• Professional IT Certifications, such as: Microsoft MCP, Veeam, MCSA, or MCSE, RHEL VMware VCP

Experience:

• Technical experience with Windows Server including roles/features such as IIS, RDS, along with Active Directory
• Familiar with scripting language such as PowerShell
• Experience with AD, SharePoint, Skype/Teams, Exchange, and Office 365 migrations Analytical and problem-solving ability
• Working knowledge and experience working with Office 365, Azure, AWS, NSX, VMWare vSphere ESXI, Dell EMC, HPE and IBM systems.
• Experience with proper system cable labeling and management
• Identifying compute solution opportunities
• Experience with end-user support and/or software testing.
• 1 - 3 years of experience.

Skills & Competencies:
The competence proficiency levels required for the position of infrastructure engineer are defined using the following key terms:

• Server and Compute Technologies – High and Urgent Skill
• Virtualizations and DR Technologies – High and Urgent Skill
• Backup and Storage Technologies – High and Urgent Skill
• Collaborating solutions (Microsoft Teams and Zoom) – Moderate Skill
• Project Management – Low Skill
• Technology Road-mapping – Moderate Skill
• Microsoft Technologies – High Skill
• Service Level Management – Moderate Skill
• Cloud technologies – Moderate Skill
• Relationship Management – Moderate Skill
• Communications – Moderate Skill
• Excellent problem-solving skills – High and Urgent Skill
• Strong analytical skills (ability to explain problems and solutions clearly to non-technical users) – High and Urgent Skill

Key Performance Indicators
Financial:

• Labor cost
• Cost of rework
• Cost Performance Indicator (CPI)

Project Delivery & Quality:

• Annual data quality audit performance (%)
• Quality Service delivery
• Positive Client Feedback (%)
• Overdue Project Tasks
• Downtime (%)
• On-Time Delivery (OTD)
• Client Satisfaction (%)