IT Helpdesk Supervisor at KPMG

Job Description

• KPMG is currently seeking an IT Helpdesk Supervisor. Working as a member of a dynamic team, the position of the Help Desk Supervisor coordinates the daily work of the Help Desk Team and provides technical and business leadership, guidance, and support to the team.
• A strong customer focus and a "can do" attitude is desirable and excellent communication skills are essential.

Responsibilities

• Provide 2nd / 3rd level escalation support for all KPMG business applications and network infrastructure.
• Resolution of problem tickets.
• Responsible for the software deployment projects/patch management
• Management of KPMG IT assets inventory
• Management of service providers ensuring SLAs are adhered to

Qualifications, Skills and Experience

• Have a minimum of a Second Class Upper from a recognized University
• Have a minimum of 5 O' level credit including math and English
• Have completed the NYSC programme
• 4 - 5 years working experience in helpdesk environment
• 1 - 2 years supervisory experience
• Strong analytical skills
• Good customer service relationship skills
• Excellent communication skills; written and verbal
• Ability to understand and work in a complex technical processing environment through use of sophisticated and leading edge tools
• Proficiency in use of Operating system deployment tools (Microsoft System Center Configuration Manager)
• Service management skills (ITIL certification would be an advantage)
• Understanding of ISO20000 principles and practices.