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  • Posted: Dec 8, 2021
    Deadline: Dec 17, 2021
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    KPMG is one of the largest professional services companies in the world and one of the Big Four auditors, along with Deloitte, EY and PwC. Its global headquarters is located in Amstelveen, the Netherlands. KPMG employs 162,000 people[2] and has three lines of services: audit, tax, and advisory. Its tax and advisory services are further divided into variou...
    Read more about this company

     

    IT Helpdesk Supervisor

    Job Description

    • KPMG is currently seeking an IT Helpdesk Supervisor. Working as a member of a dynamic team, the position of the Help Desk Supervisor coordinates the daily work of the Help Desk Team and provides technical and business leadership, guidance, and support to the team.
    • A strong customer focus and a "can do" attitude is desirable and excellent communication skills are essential.

    Responsibilities

    • Provide 2nd / 3rd level escalation support for all KPMG business applications and network infrastructure.
    • Resolution of problem tickets.
    • Responsible for the software deployment projects/patch management
    • Management of KPMG IT assets inventory
    • Management of service providers ensuring SLAs are adhered to

    Qualifications, Skills and Experience

    • Have a minimum of a Second Class Upper from a recognized University
    • Have a minimum of 5 O' level credit including math and English
    • Have completed the NYSC programme
    • 4 - 5 years working experience in helpdesk environment
    • 1 - 2 years supervisory experience
    • Strong analytical skills
    • Good customer service relationship skills
    • Excellent communication skills; written and verbal
    • Ability to understand and work in a complex technical processing environment through use of sophisticated and leading edge tools
    • Proficiency in use of Operating system deployment tools (Microsoft System Center Configuration Manager)
    • Service management skills (ITIL certification would be an advantage)
    • Understanding of ISO20000 principles and practices.

    Method of Application

    Apply online

    And
    Send  CV to: Blossom.Nnyamah@ng.kpmg.com with "CV for IT Helpdesk Officer" OR  "CV for IT Helpdesk Supervisor " as the subject of the mail.

     

    Interested and qualified? Go to KPMG on forms.office.com to apply

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