IT Help Desk Officer at Bosak Microfinance Bank Limited

Job Description
User Support & Training:

• Provide first-level and second-level technical support to bank staff.
• Create and manage employee profiles and login access for banking applications and mail servers.
• Train staff on the use of banking software and computer applications.
• Maintain and update error logs for system issues and resolutions.

Banking Application & System Operations:

• Troubleshoot, diagnose, and resolve software issues related to banking applications and messaging systems.
• Perform End-of-Day (EOD), End-of-Month (EOM), and End-of-Year (EOY) processing.
• Manage the Bank’s SMS portal.
• Conduct regular system monitoring to ensure optimal performance.

Data & Database Management:

• Perform data backup and restoration procedures.
• Administer databases using SQL, including maintenance and troubleshooting.
• Ensure data integrity, availability, and security.

Network & Infrastructure Management:

• Troubleshoot and manage the Bank’s Local Area Network (LAN).
• Support networking and communication infrastructure, including LAN, IP phones, and related systems.
• Manage hardware installations, maintenance, and repairs (printers, laptops, copiers, etc.).

Security & Compliance:

• Manage and monitor security devices and systems.
• Track and monitor the security of hardware and software systems, including malware and virus scans.
• Ensure compliance with internal IT policies and security standards.

Vendor & Asset Management:

• Liaise with IT vendors, technicians, software providers, and Internet Service Providers (ISP).
• Monitor, order, and distribute computer and IT supplies.
• Maintain records of IT assets and licenses.

Documentation & Reporting:

• Prepare written documents such as internal memos, monthly subscription reports, letters, and meeting minutes.
• Maintain and organize IT-related documents and files, including SLAs and receipts.

Qualifications

• Minimum of a Bachelor’s Degree in Computer Science and Information Technology or any related field with 0-2 years experience.

Required Skills & Competencies:

• Strong troubleshooting and problem-solving skills
• Knowledge of banking software and IT systems
• Database administration (SQL)
• Networking fundamentals (LAN, IP Phones)
• Hardware and software maintenance
• Good communication and documentation skills
• Ability to work with vendors and service providers

Why Work with Bosak Microfinance Bank Limited?

• If you desire to work in an organization where employee motivation is key and passion is rewarded, then Bosak MFB might be the place for you.
• We are committed to building an open and rewarding work environment where all employees have equal opportunities for growth to realize their full potential.
• Our remuneration and employee welfare packages are among the best in the industry.

Remuneration
We offer the following Benefits:

• Salary: N100,000 – N120,000 Monthly.
• HMO
• Constant Training and Development
• Leave & Passage Allowance
• 13th Month.