IT Help Desk at Ascentech Services Limited

Job Summary: 

We are seeking a highly motivated and service-oriented IT Help Desk Technician to provide technical support and assistance to end-users across the organization. The ideal candidate will possess strong troubleshooting skills, effective communication abilities, and a solid foundation in IT operations. You will be responsible for diagnosing hardware/software issues, supporting enterprise applications, and ensuring seamless day-to-day IT functionality.

Key Responsibilities:

• Provide first-level technical support to users via phone, email, remote tools, or in person.
• Diagnose and resolve issues related to operating systems (Windows, macOS, Linux) and software applications.
• Install, configure, and maintain computer systems, printers, and peripheral devices.
• Support networking configurations including TCP/IP, DNS, DHCP, and VPN connectivity.
• Assist in the management and support of Microsoft 365 tools such as Outlook, Teams, and Office applications.
• Use remote access tools (e.g., AnyDesk, TeamViewer, RDP) to troubleshoot user issues.
• Create and maintain technical documentation, FAQs, and user guides.
• Log and track support requests using a ticketing system, ensuring timely resolution and follow-up.
• Adhere to security policies and assist in enforcing cybersecurity best practices.

Requirements and Qualifications:

• Associate’s degree or higher in IT or a related field (or equivalent practical experience).
• Minimum of 3 years’ experience in IT Help Desk or technical support role.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Strong analytical and troubleshooting abilities.
• Experience documenting technical procedures and maintaining IT knowledge bases.

Preferred Skills:

• Certifications such as CompTIA A+, Network+, or Microsoft certifications.
• Basic understanding of enterprise cybersecurity principles.
• Experience working in a structured IT support environment with SLAs.
• Interested and qualified candidates should send their CV to cv@ascentech.com.ng using the job title as subject of the mail.