IT Executive at Dexterity Group

Job Overview:

• As an IT Executive, you will be responsible for managing and maintaining all aspects of our company's information technology systems.
• This includes hardware, software, networks, security, cloud infrastructure, and technical support.
• Your expertise will be crucial in ensuring the smooth operation, security, and optimal performance of our IT infrastructure.

Key Responsibilities:

Hardware Management:

•  Procure, install, and configure computer hardware and peripherals.
•  Conduct regular maintenance and repairs to ensure hardware reliability.
•  Monitor hardware inventory and manage equipment lifecycle.
•  Collaborate with vendors to evaluate and select hardware solutions.

Software and Applications:

•  Install, configure, and update software applications across the organization.
•  Provide technical support and troubleshoot issues related to software usage.
•  Collaborate with vendors to evaluate and select software solutions that meet business needs.
•  Develop and implement software deployment strategies and standard operating procedures.

Network Administration:

•  Design, implement, and maintain local and wide area networks (LAN/WAN).
•  Monitor network performance, troubleshoot issues, and optimize network resources.
•  Configure and maintain network equipment, such as routers, switches, and firewalls.
•  Ensure network security through regular updates, patches, and monitoring.

Systems Administration:

•  Install, configure, and manage servers, operating systems, and virtualization platforms.
•  Administer user accounts, permissions, and access rights.
•  Monitor system performance, identify bottlenecks, and optimize system resources.
•  Implement backup and disaster recovery plans to ensure data integrity and availability.

Security and Data Protection:

•  Implement and enforce IT security policies and procedures.
•  Conduct regular security audits, vulnerability assessments, and penetration testing.
•  Monitor systems for unauthorized access, malware, and other security threats.
•  Manage data backup and recovery processes to ensure business continuity.

Cloud Infrastructure:

•  Design and implement scalable and secure cloud solutions using platforms like AWS, Azure, or Google Cloud.
•  Provision and configure cloud resources based on defined architecture.
•  Monitor and optimize cloud infrastructure performance, cost, and scalability.
•  Ensure cloud security, compliance, and data privacy.

Technical Support:

•  Provide technical assistance and troubleshooting support to end-users.
•  Respond to user inquiries, resolve hardware and software issues, and ensure customer satisfaction.
•  Document and track support requests, ensuring timely resolution.

IT Infrastructure Planning:

•  Assess current IT infrastructure and make recommendations for improvement.
•  Research and evaluate new technologies, tools, and solutions to enhance efficiency and productivity.
•  Develop and implement IT policies, standards, and procedures.
•  Collaborate with cross-functional teams to align IT infrastructure with business goals.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience working as an IT Executive or in a similar role.
• Strong knowledge of hardware management, software applications, network administration, systems administration, security, and cloud infrastructure.
• Proficient in operating systems, such as Windows, Linux, and macOS.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Solid understanding of TCP/IP, DNS, DHCP, VPN, and other network protocols.
• Knowledge of cybersecurity best practices and tools.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.