IT Desktop Support Analyst at Sahara Group

Accountabilities

• Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary
• Monitor and evaluate data network infrastructure: Switches, routers, data network devices, network links, GSM boosters, PBX, IP telephones and implement changes as required for performance improvement.
• Monitor and evaluate voice network infrastructure: IP PBX, IP Phones, VoIP gateways, E1 lines and implement changes as required for performance improvement
• Interface with 3rd party service providers.
• Provide periodic reporting of IT Support operations.
• Other duties may include End user education and IT Project implementation
• Update cash fueling data for analysis

Knowledge/Skills

• Good Knowledge of windows 2008 Server operating system and Network Infrastructure (Active Directory, Group Policy, DHCP, DNS, File Services, etc.)
• Hardware and software troubleshooting skills
• Good understanding of windows-based applications and their interaction with the underlying operating system environment (Registry, System Services, Component application subsystem etc.)
• Dexterity in setting up and managing switches and routers
• Good report writing skills
• Excellent communication skills and interpersonal skills, ability to work virtually
• Good IT process understanding
• Very good problem-solving skills – frequently under various sorts of constraints and stress

Minimum Qualification

• A Bachelor’s degree in the field of Computer Science/Engineering
• 3 – 5 years qualitative experience in technology deployment or support
• Certifications will be an added advantage.