IT Delivery Support - Junior Officer at Mwanga

Job Description:

• Provide technical assistance with computer hardware and software.

• Resolve issues for staff via phone, in person, or electronically.

•  Perform hardware and software installations, configurations and updates as needed

• Provide technical support across the company including troubleshooting system and network problems, diagnosing and solving hardware or software faults.

• Execute maintenance upgrades.

• Perform user administration tasks including setting up accounts for staff, educate them on log in and resolve issues arising.

• Resolve technical issues in a timely manner using available resources within the company.

• Ensure that each support issue and resolution is adequately documented.

• Record keeping of all assets also mapping this to unique identifiers, staff in possession of the assets and state of assets.

• Planning, Installation, Maintenance and upgrade of IT systems and company infrastructure.

• Ensuring smooth running of day to day operations, making sure all tools needed by each department for work is provided.

Job Requirement:

• Minimum Qualification:HND/ B.Sc in Computer and information Technology or other related courses
• 1-3 years experience as an IT delivery support officer
• Knowledge of IT systems and infrastructure
• Previous experience in a BPO will be an added advantage