IT Coordinator at African Field Epidemiology Network (AFENET)

Duration of Contract: 1 Year
Work Hours: Full Time

Terms of Reference

• Create guidelines to end users on the use of IT tools/software across departments and projects.
• Coordinate IT requirements or specifications for program events and meetings
• Act as link between end user’s requirement and higher-level support
• Identifies, proposes, plans and implements actions to improve IT operations.
• Monitors and update IT infrastructure assets and inventory in collaboration with Admin/Procurement
• Create in house customized web application with any of the following programming language PHP/MYSQL WAMP server, ASP.NET Core C# /MSQL, JavaScript, bootstrap and data table.
• Troubleshoot and recommend solutions to network issues.
• Manage office 365 user accounts and SharePoint online.
• Maintenance and management of web application domain names
• Develop standards for all web server builds and configurations.
• Develop new web solutions through packaged and customized applications.
• Design, develop and maintain companywide intranet.
• Maintain and enhance existing web application and ensure that all internal systems are optimized, secured and compliant.
• Interface with project managers and developers in the design and architecture of new web services
• Interface with third-party web services providers
• Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) e.g OPEN DATA KIT (ODK)
• Develop and implement policies and procedures for electronic data processing and computer systems operations and development.
• Coordinate and ensure that IT Officers provides adequate data security to all online applications through firewall configuration and patches update.
• Maintenance and Management of Windows Server 2012 R2 Server
• Maintenance and Management of Microsoft Exchange Server
• Design and maintenance of routine backup systems
• Maintenance and management of shared drive
• Maintenance and management of all program HP ProLiant servers
• Maintenance and management of active directory users and services
• Any other duties that may be assigned by the immediate supervisor.

Required Qualification and Experience

• Master’s degree in Information Technology, Computer science and other related courses
• Information Technology Professional body will be an added advantage.
• At least 8 years of proven post graduate work experience in Information Technology or similar role in corporate environment or any reputable organization preferably an NGO.
• Certification (CompTIA Network+, CompTIA Security+ etc.)/MCP/MSCTS is a plus.
• Experience in network management and help desk support is appreciated.
• Solid knowledge of IT systems and applications
• Understanding of TCP/IP protocols and LAN/WAN configuration
• Ability to troubleshoot and repair user PC.
• Experienced in Web Development and Administration
• Must be able to use programming languages such as ASP.NET Core, PHP, JavaScript, MySQL, MSSQL tools for creating customized web application as may be required.
• Working Knowledge of SQL & databases is a must.
• Good working Knowledge of office 365 and SharePoint online management
• Good working knowledge of domain name records and web application port management
• Must be able to create, manage and maintain an eLearning portal for archiving staff training presentations.
• Good working knowledge of using SCORM in eLearning is required.
• Ability to perform Network Address Translation and Port forwarding is required.
• Good working knowledge of ODK aggregate server deployment on a windows server 2012 is required.
• Exceptional customer-service skills and effective as well as excellent communication both verbal and written and relationship skills.
• Ability to work with minimal supervision and excellent organizational/coordination.