IT Control Officer at Global Profilers

Job Description

• First point of call on any IT related issues
• Escalating IT issues to the IT Supervisor where necessary.
• Diagnosing and resolving technical issues.
• Maintaining Cctv surveillance both on site and remote view
• Providing desktop and laptop support across all outlets and head office
• Supporting and resolving any issues regarding the retail software
• Setting up and configuring new laptops and desktops.
• Installing authorized software to laptops and desktops.
• Implementing new design to enhance the strength of the existing network 
• Support firewall, hardware, and software in accordance with the company’s policy. 
• Provide remote assistance to all locations
• Performing basic administrative support duties, as required, to meet the company's aim and objective.
• Working extra hours to meet deadlines, as required and where reasonable.
• Providing assistance as required to the IT Supervisor.
• Providing assistance and support to colleagues in IT-related matters
• Investigate network issues and relating any isp issues to the appropriate vendors