IT Business Engagement / Project Management Coordinator at InfoStrategy Technology

Department: Operations
Reports to: Head of Operations

Description

• We need a dynamic and cross-functional IT professional to join our business team as IT Business Engagement & Project Management Coordinator.

Essential Duties and Responsibilities

• Maintain contact and communication with all project team members (developers, UX/UI, Product Owners, Network & Infra. Etc.) and clients to ensure conformance with the requirements of each project(s) and client user expectations.
• Work with the Business Development team during opportunity assessment and proposal phases of the service delivery process, particularly as it relates to technical requirements, deployment approach, timeline, and deliverables.
• Ensure project timelines are achieved, communicate with stakeholders, monitor and track task completion, and identify technical problems, processes and solutions, and skills for their timely resolution.
• Understand agile methodology and practice as relates to project management and solutions development.
• Project governance – reporting project status, risk management, and reporting key metrics.
• Engage in market research in order to identify new business opportunities for the organization.
• Explain to potential clients, the various benefits offered by company products or services and follow up to close the business deals.
• Respond to queries and complaints from clients as regards the company’s products and services.
• Participate in meetings, conferences, and client discussions as a representative of the company
• Develop database of client relationship management and utilize the result to manage clients.
• Other duties as assigned

Education Qualifications, Experience, Skills and Competencies

• B.Sc. / BA in Business, Computer Science or similar field
• Proven experience as an Engagement Manager
• Project management experience
• Background in technical sales and customer service is a plus
• Proficient in MS Office and project management software eg JIRA, Trello
• Strong organizational and multitasking skills
• Excellent communication skills during discussions and presentations to different audiences
• Customer-oriented approach
• Sharp business acumen
• Problem-solving aptitude.

Behavioural Qualities / Other Competencies:

• Excellent planning and management skills, demonstrating mature confidence and integrity.
• Good verbal and writing communication skills.
• Proven ability to work as part of a cross-functional development team
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Understanding of agile methodologies.
• Good report writing and documentation skill